Quality Supervisor (Milford)

Employment Type

: Full-Time


: Non-Executive Management

Harte Hanks is a global marketing firm that specializes in helping brands win attention, build trust and earn loyalty in an ever-changing world. Experts in defining, executing and optimizing the customer journey, we create meaningful interactions that connect our clients with their customers in more powerful ways. From visionary thinking to tactical execution, were changing the game of customer engagement - were bringing the human back to marketing.

The Quality Supervisor oversees quality technicians and ensures quality system maintenance. The Quality Supervisor also works closely with the Operations teams to ensure quality and efficiency goals are achieved.

Essential Functions and Responsibilities:

  • Train and supervise Quality Technicians to perform their assigned functions.
  • Organize and prioritize project deliverables with routine job duties.
  • Supervise work of Quality Technicians to include collection and analysis of quality performance metrics, adherence to procedures, and auditing functions.
  • Site-champion for adherence to regulatory and client requirements, and Corporate Standards and Procedures.
  • Perform GMP, Quality and other internal audits as required, identify gap and opportunities for improvement and cascade the changes through SOPs and work instructions.
  • Act as document control and training coordinator.
  • Facilitate movement and disposition of specified materials that require specialized attention (i.e. quarantines, destructions, etc.).
  • Required Experience and Skills:

  • Minimum of 6 years of experience in Quality Assurance and over-the-counter drug leadership, or comparable combination of education and experience
  • Technical writing and analytical skills
  • Collaborative skills to coordinate with other department
  • Process improvement and compliance experience preferred.
  • Experience with Microsoft Office products such as Excel, Word, and Outlook
  • Strong communication skills
  • Experience in Manufacturing, Outsourced Services, Fulfillment, Food handling, FDA compliance or NSF, ISO, SQF or other standards helpful
  • Able to pass a FBI and credit background checks
  • Working Conditions:

  • Production environment
  • Able to lift 40 lbs.
  • Able to walk, stand or repeatedly bend for periods of time.
  • Equal Opportunity Employer/M/F/H/V

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